Question 1

How fast can you get to me?

Accepted Answer

Our average arrival time is 25-35 minutes in the Chicago metro area. Emergency charges get priority dispatch with a 30-minute ETA target.

Question 2

What types of EVs do you charge?

Accepted Answer

We can charge any electric vehicle with a J1772, CCS, or Tesla connector. Our trucks carry adapters for all major EV brands including Tesla, Ford, Chevrolet, Rivian, and more.

Question 3

How much charge will I get?

Accepted Answer

Our standard service provides enough charge to get you 30-50 miles of range, depending on your vehicle. This is typically enough to reach the nearest charging station or get home.

Question 4

What areas do you serve?

Accepted Answer

We currently serve the greater Chicago metropolitan area, including downtown, North Side, South Side, and surrounding suburbs. Enter your ZIP code when booking to confirm coverage.

Question 5

How do I pay?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay. Payment is processed securely after service is completed. Emergency services require a pre-authorization hold.

Question 6

What if I need to cancel?

Accepted Answer

You can cancel your booking anytime before a technician is dispatched at no charge. Cancellations after dispatch may incur a $25 trip fee.

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