1. Introduction

Vyrlo Energy, Inc ("Vyrlo", "we", "us" or "our") provides on-demand mobile electric vehicle (EV) charging services and related membership programs. Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our websites, mobile applications, and services. By using any of our services, you accept this Policy and consent to the practices described herein.

2. Information We Collect

We collect different categories of personal information to provide and improve our services. This section describes the types of data we collect and examples of how we collect it.

2.1 Account and Identity Information

Registration details. When you create a Vyrlo account or sign up for a membership, we collect identifiers such as your name, email address, phone number and password. You may also provide a mailing address and preferred payment method. We may verify your identity by requesting optional information such as your full name and government-issued identification.

Vehicle details. To deliver mobile charging, we ask for your vehicle's make, model, year, VIN or license plate number, and state-of-charge. If you participate in fleet or employer programs, we may receive your vehicle information from your employer or fleet operator.

Demographic information. You may voluntarily submit demographic data (e.g., city, state) or details about EV ownership when filling out surveys or profiles. We use these data to improve our services and for marketing analysis. We do not collect sensitive characteristics such as race or sexual orientation unless required for legal compliance.

2.2 Payment and Transaction Information

Payment details. We partner with PCI-compliant third-party processors (e.g., Stripe, Apple Pay and Google Pay) to handle credit/debit card numbers and other payment data. We store limited billing metadata such as your name, email, plan type and transaction IDs but do not store complete payment card information.

2.3 Device and Usage Information

Technical data. We automatically collect information about your interactions with our websites and apps, such as IP address, browser type, operating system, device identifiers and pages visited. We also log the date and time you access our services, error logs and performance statistics to improve service reliability.

Geolocation data. To dispatch mobile charging units, we collect precise or approximate location information from your device or from the address you provide. You can manage location permissions in your device settings; however, refusing to provide location information may limit our ability to deliver services.

2.4 Communications and Support

Customer support interactions. If you contact us by phone, email or through our apps, we collect your communications and any information you choose to provide. Calls may be recorded for quality assurance.

Marketing and promotions. When you subscribe to newsletters or participate in promotional campaigns (e.g., referral programs or discount codes), we collect contact details and relevant promotional codes. We may also store your marketing preferences and response history.

2.5 Data from Third Parties

Service providers and partners. We may receive information about you from our affiliates, fleet operators or business partners, such as verification data or fleet membership details. We also obtain analytics and marketing data from vendors like Google Analytics or advertising networks.

Publicly available and social media data. We may collect information that is publicly available or provided through social media accounts when you interact with us via those platforms.

3. How We Use Your Information

We use personal data for the following purposes:

Provide and operate the services. We use your data to schedule and complete mobile charging sessions, authenticate your account, manage memberships and process payments. Vehicle and location data are necessary to dispatch charging vehicles and ensure compatibility.
Communicate with you. We send confirmations, receipts, account alerts, customer service responses, and promotional messages. You can opt out of marketing communications at any time.
Improve and personalize services. Usage analytics, feedback and survey responses help us maintain the security and performance of our platform, improve features, and tailor services to customer needs. We may analyze aggregated usage to identify trends and develop new features.
Marketing and promotions. With your consent, we use contact information to send promotional offers, discount codes and referral incentives. We may combine your data with information from other sources to deliver targeted marketing.
Legal and compliance obligations. We process data as necessary to comply with applicable laws, regulations and contractual obligations, including fraud prevention, tax reporting and responding to lawful requests.
Security and fraud prevention. We use technical and behavioral information to detect, prevent and investigate unauthorized or fraudulent activity and to protect the integrity of our systems.

4. Sharing Your Information

We do not sell your personal information. We only share data in the following circumstances:

Service providers. We disclose information to vendors that help deliver services, such as payment processors (e.g., Stripe), IT hosting companies, analytics providers and customer support services. These providers are contractually obligated to process data only for the purposes specified by us and to implement appropriate security measures.
Business partners and affiliates. If you participate in employer or fleet programs, we may share necessary data (e.g., vehicle usage, billing details) with your employer or fleet operator to administer the program.
Legal compliance and protection. We may disclose your information if required by law, court order or governmental request, or when we believe disclosure is necessary to protect our rights, users' safety or to investigate fraud and misuse.
Corporate transactions. In the event of a merger, acquisition or asset sale, your information may be transferred to the acquiring entity, subject to confidentiality obligations and applicable law.
Aggregated or de-identified data. We may share aggregated statistics or de-identified information that cannot reasonably identify you, for purposes such as research or marketing.

5. Data Security

We employ technical and organizational measures to safeguard your personal information:

Encryption and secure storage. Sensitive data such as passwords (and any similar credentials) are encrypted in transit and at rest.
Access controls. Access to personal data is restricted to authorized employees and contractors who need it to perform their duties.
Monitoring and testing. We regularly review our security practices and test our systems to protect against unauthorized access or disclosure.
User responsibility. You are responsible for maintaining the confidentiality of your account credentials and for updating your devices and applications to the latest security patches.

While we take reasonable measures to protect your data, no method of transmission or storage is completely secure. If you believe your account has been compromised, please contact us immediately.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

Access and correction. You can request a copy of the personal data we hold and request corrections to inaccurate information.
Account deletion. You may request deletion of your account and associated data; however, we may retain some information to meet legal obligations or complete ongoing transactions.
Marketing preferences. You may opt out of marketing emails and push notifications at any time. You can also adjust notification settings in your account.
Cookie controls. You can manage cookies through your browser settings or our cookie banner. Please note that disabling cookies may limit certain features.
Withdrawing consent. Where we rely on consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of the above rights, please contact us using the information in Section 13. We may need to verify your identity before responding.

7. Cookies and Tracking Technologies

Our websites and mobile applications use cookies and similar technologies (e.g., pixels, device identifiers) to enhance user experience, remember preferences, analyze usage patterns and deliver targeted advertisements. Third-party analytics providers, such as Google Analytics, may also place cookies on your device. You can control cookies through your browser settings, though disabling them may affect your ability to use certain features.

8. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this Policy, and comply with legal obligations. Factors determining retention periods include account status, contractual obligations, dispute resolution requirements and statutory retention laws. When information is no longer needed, we will securely delete or de-identify it.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age, and no one under 18 may use our services without parental consent. If we discover that a minor has provided us with personal information without permission, we will delete that information promptly.

10. International Transfers

Vyrlo Energy operates primarily in the United States. If you access our services from other countries, your information may be transferred to and stored in jurisdictions that may not have the same data protection laws as your country. Where required, we implement appropriate safeguards such as contractual clauses to protect transferred data.

11. Third-Party Links and Services

Our websites and apps may contain links to third-party sites or incorporate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Policy occasionally to reflect changes in our services or legal requirements. When we make material changes, we will notify you through our services, by email or through other reasonable means and update the effective date at the top of the Policy. Continued use of our services after any change signifies your acceptance of the revised Policy.

By using Vyrlo Energy's services, you acknowledge that you have read, understood and agree to the terms of this Privacy Policy.

Privacy Policy